• How do I change my WiFi name or password?

  How you change your WiFi name or password depends on your equipment. If you have Vilo mesh WiFi, change both in the Vilo app on your phone — not in the modem's Featured

• Should I use 5 GHz or 2.4 GHz WiFi?

  Should I use 5 GHz or 2.4 GHz WiFi? What are the main differences? The primary differences between the two frequencies are the range (coverage) and bandwidth (speed) that the bands provide. The 2.4 GHz band provides coverage at a longer distances but transmits data at slower speeds. The 5 GHz band provides shorter distances but transmits data at faster speeds. Why is 5 GHz shorter range, but faster? The range is lower in the 5 GHz band because higher frequencies caFeatured

• How do I Improve my Wi-Fi coverage?

  How do I Improve my Wi-Fi coverage? Having a good Wi-Fi coverage in your home is as important as getting the right Internet speed/bandwidth. Maximizing your Wi-Fi coverage ensures that you are getting the most of your internet subscription. Here are tips on how to get the most out of your Wi-Fi: Router placement - a clear line of sight to your wi-fi router ensures that there are no physical obstruction for the signal to reach your devices. These signals bounce off walls and diFeatured

• My internet stopped working

  My internet stopped working First, please ensure your modem is connected properly. See our reference guides below: If you have DSL Internet (modem connected to phone jack) - Click here If you have Cable internet (modem connected to cable outlet) - Click here If your modem is connected to a Vilo - [Click here](https://eyesurfkb.crPopular

• Cable modem setup guide

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• How to put my DSL modem into bridge mode

  How to put my DSL modem into bridge mode Open a web browser and go to the address http://192.168.1.1/admin. Enter the Admin username and password (user=admin, psw=kh3mfMAK). Click on the Advanced Setup link at the left. Click on the WAN Service link. If there is anything present in the Wide Area Network (WAN) Service Setup table, check the Remove box(es) and click the Remove button. Click on the Layer2 Interface link. Click on the ATM Interface link. If there is anything present in the DSLPopular

• My internet is slow

  My internet is slow Slow internet is super frustrating and we are here to help If you are experiencing a slow connection, please always start with a reboot on the equipment. This means unplugging the equipment for 30 seconds and plugging it back in. Sometimes the equipment just needs to be reset. If you are still having trouble after your reboot, try our self-service app, RouteThis Helps, to identify and fix wireless and intermittent connectivity issues. GETSome readers

• DSL modem setup guide

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• How do I change my WiFi Channel?

  Find your modem brand below and follow the instructions SmartRG 516 Open a browser and visit http://192.168.1.1/ When prompted, enter admin for the user and kh3mfMAK for the password Click Wireless Click 5 GHz or 2.4 GHz depending which network you are using Click Advanced Change the Channel. 1,6, or 11 works best for 2.4GHz. Click Apply/Save at the bottom ![](https://storage.crisp.chat/users/helpdesk/website/21Some readers

• Can I use my own modem or router?

  Yes, you can use your own modem as long as it is currently not active with another provider. We must also ensure that the modem is compatible on our network. To find out if your modem is compatible, please send us an email to support@eyesurf.net. You can also connect your own router to our modem if you would like. Keep in mind, we provide a free modem/router rental with all of our services.Some readers

• Why am I getting a “Weak Security Error"?

  Why am I getting a “Weak Security Error"? Some devices may show an error while connecting to networks that use an older security standard. Apple iOS 14 may also flag most older Wi-Fi connections (WEP, WPA, WPA2 TKIP or WPA2 TKIP+AES) as "Weak Security." To fix this error, you need to log in to your modem's configuration page and change the Authentication type to WPA2 and Wireless Security/Encryption mode to AES. If your modem supports it, WPA2/WPA3 Transitional mode is the reSome readers

• How do I make a complaint regarding my service?

  How do I make a complaint regarding my service? Eyesurf strives to provide the highest levels of customer satisfaction. All customer concerns are taken very seriously. If you are dissatisfied with your service, or have any other complaint, please follow the instructions on our How to Make a Complaint page.Some readers

• What's the best Wi-Fi channel to use?

  There are 11 channels available in the 2.4GHz Wi-Fi. Some channels overlap and interfere with the channels on either side of them. Example: channel 6 actually spans across channels 4, 5, 6, 7, and 8 while channel 3 spans across channels 1, 2, 3, 4, and 5. This means that if you select channel 3, you will get interference from other Wi-Fi devices using channels 1 and 6. If youSome readers

• How do I check if there's an outage in my area?

  If your internet suddenly stops, it could be an outage in your area — or something local to your home. The fastest way to get a definite answer is to contact usFew readers

• I was charged for unreturned equipment — what are my options?

  If rental equipment isn't received back within 60 days of cancellation or replacement, an unreturnedequipment fee is billed per item. The charge is reversible: Few readers

• What is the default login for my modem or router?

  After a factory reset, your modem or router goes back to its factory defaults: the WiFi name and password revert to what's printed on the sticker on the device,Few readers

• Do I need a coax outlet? How do I hard-wire my computer?

  It depends on your Eyesurf service type. Cable internet needs a working coax outlet (the round cableTVstyle jack) — the modem screws onto it with a coax cable. Few readers

• How do I return my Eyesurf equipment?

  If you've cancelled your service or received replacement equipment, rental equipment needs to come back to us within 60 days. Returning it is free: generate a pFew readers

• I can't send or receive email — what should I check?

  Test your email on your provider's website first - that tells you whether the problem is the account or the app on your device. Provider help links inside.Few readers

• How do I set up email on my phone?

  Eyesurf doesn't provide email addresses. Add your Gmail, Outlook, or Yahoo account to your phone's mail app and it configures itself automatically.Few readers

• How do I change or reset my email password?

  Email passwords are changed and reset with your email provider (Gmail, Outlook, Yahoo) - Eyesurf doesn't host email. Provider reset links inside.Few readers

• Can I get an email address from Eyesurf?

  Eyesurf doesn't provide email — how to get a free address (Gmail, Outlook, Yahoo) and set it up.Few readers

• What email server settings should I use?

  There are no Eyesurf mail servers. Choose your provider by name in your mail app and it configures itself - or use your provider's official settings pages.Few readers