• Is your Internet service Cable, DSL, or Satellite?

  Is your Internet service Cable, DSL, or Satellite? We deliver service through coaxial cable, Fibre and DSL (telephone lines). We do not provide Internet over satellite. Whether you receive DSL, Fibre or Cable depends on your province: Alberta / BC - Cable internet via Shaw lines Ontario - Cable internet via, Rogers, Eastlink and Cogeco. We also offer DSL and Fibre through Bell lines Quebec - DSL via Bell lines Nova Scotia - Cable internet via Eastlink linesFeatured

• How am I billed?

  How am I billed? You are billed the first month payment up-front. This can be paid via credit card or visa or master card debit. You can also use a pre-paid credit card. After the first payment, you can continue to pay with auto payments using the same method that you signed up with, or you can change to manual billing through online banking. Install and modem fees are free of charge, and there is no activation fee — your first invoice is simply your first month of service.Featured

• How long does it take to get Internet?

  How long does it take to get Internet? Internet activation time depends on your province and type of services ordered: Alberta:  5-10 days BC: 5-10 days Nova Scotia: 5-10 days Ontario: 2-5 days Quebec:  5 days Once your order is submitted, we will contact you with a confirmed activation date & time frameFeatured

• Will a technician come to install my services?

  Will a technician come to install my services? When possible, we attempt to activate your services remotely using existing wiring that’s connected to your home or office. If this is the case, you can simply plug in your Eyesurf modem on your scheduled activation date and services should begin working seamlessly. If remote activation is not possible, we will dispatch a technician to ensure successful activation of your services.Featured

• I have received my Eyesurf equipment. Now what?

  I have received my Eyesurf equipment. Now what? Before plugging in your equipment, please wait until your scheduled activation date and time frame. Note: All activations -- remote or not -- have a scheduled date & time frame. If you have not received this, please check your spam/junk folder for our email or contact us immediately._ If services will be activated remotely... Wait until one hour after your time window and then plug in your equipment. ForSome readers

• What is the cancellation policy?

  What is the cancellation policy? At Eyesurf, you are not locked into a contract. You may cancel at any time without incurring any charges or cancellation fees.Some readers

• How do I sign up for Eyesurf?

  You can sign up for Eyesurf online at eyesurf.net or by phone at 18558047873 — Monday to Friday 9 am to 9 pm, weekends 9 am to 5 pm Eastern. Modem included free on cable and DSL.Few readers

• Where does Eyesurf offer service?

  Eyesurf offers residential internet, TV, and home phone service in five Canadian provinces: Ontario, Quebec, Nova Scotia, British Columbia, and Alberta. Even wiFew readers

• How do I contact Eyesurf? (Phone, email, hours)

  You can reach Eyesurf by phone at 18558047873 for support, sales, and billing — live agents Monday to Friday 9 am to 9 pm and weekends 9 am to 5 pm Eastern, witFew readers

• Is Eyesurf available at my address?

  The quickest way to find out is to enter your full address — street number and name, city, and postal code — in the coverage check at eyesurf.net. You can also Few readers

• Should I cancel my current provider before switching to Eyesurf?

  No — please don't cancel your current provider until your Eyesurf service is installed and confirmed working. Eyesurf does not cancel your old provider for you,Few readers

• I'm moving — can I take my Eyesurf service with me?

  In most cases, yes — you can bring your Eyesurf service to your new address. Call 18558047873 or use the chat at eyesurf.net to book the move, and give as much Few readers

• I'm getting an error when I sign up online

  If you get an error while signing up at eyesurf.net, don't worry — you can still get connected. First, try again and make sure your full address is entered exacFew readers

• Are Eyesurf, Worldline, Fibernetics, and Nucleus the same company?

  Yes — Eyesurf, Worldline, Fibernetics, and Nucleus are all one company, with our head office in Cambridge, Ontario. Eyesurf is the brand you know for internet, Few readers

• Do I have to pay for a modem or router?

  Your modem and Wi-Fi router are included free with every Eyesurf cable and DSL plan. On fibre, the modem is $10/month to rent or $150 to buy. No activation fee, no installation charge.Few readers