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How do I check if there's an outage in my area?

If your internet suddenly stops, it could be an outage in your area — or something local to your home. The fastest way to get a definite answer is to contact us with your postal code ready: chat with us at eyesurf.net, email support@eyesurf.net, or call 1-855-804-7873, and we'll check for known outages at your address. Before you reach out, two quick checks at home can tell you which kind of problem you likely have.


Quick checks first (2 minutes)


  1. Reboot the modem: unplug its power, wait 30 seconds, plug it back in, and give it 3–5 minutes to fully restart.
  2. Look at the lights after the reboot:
    • Cable modem: if the DS/US (downstream/upstream) or Online lights are off or won't stop flashing after 5 minutes, the modem isn't receiving signal — that points to a line or area problem.
    • DSL modem: if the DSL light keeps flashing for more than 5 minutes or is red, the line isn't syncing — also a line or area problem.
    • All lights normal but no internet on your devices? The connection is probably fine — it's likely a WiFi or device issue instead. See Fix Slow Speeds & Spotty Wi-Fi.
  4. Check more than one device. If your phone (on WiFi) has no internet but a wired computer does, it's WiFi, not an outage.


Check the status page


Our status page at https://eyesurf.crisp.watch/ automatically monitors Eyesurf systems (website, email, DNS, and more) and shows any known problems — if something is flagged there, the problem is on our side, not yours.


Ask us — we can see your area


Contact support and we'll check for known outages at your address:



Have your postal code ready — it's the fastest way for us to check your area.


While you wait during a confirmed outage


  • Leave the modem plugged in — service usually restores on its own, though a reboot after restoration can help.
  • Remember that home phone and BeaverTV also ride on your internet, so they'll return when the internet does. VoIP 911 does not work during an outage — use a cell phone for emergencies.
  • If your service has been out for an extended period and there's no confirmed outage, contact us again and say how long it's been down — long-running problems get escalated.


One more thing to rule out


If your internet was cut off shortly after a missed payment, the service may be suspended rather than out. Check your balance in the customer portal at https://www.eyesurf.net/myaccount/login. After a payment, reboot the modem — restoration can take up to an hour.

Updated on: 20/08/2026

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