• Is your Internet service Cable, DSL, or Satellite?

  Is your Internet service Cable, DSL, or Satellite? We only deliver service through coaxial cable or DSL (telephone lines). We do not provide Internet over satellite. Whether you receive DSL or Cable depends on your province: Alberta / BC - Cable internet via Shaw lines Ontario - Cable internet via, Rogers, Eastlink and Cogeco. We also offer DSL through Bell lines Quebec - DSL via Bell lines Nova Scotia - Cable internet via Eastlink linesFeatured

• How am I billed?

  How am I billed? You are billed the first month payment up-front. This can be paid via credit card or visa or master card debit. You can also use a pre-paid credit card. After the first payment, you can continue to pay with auto payments using the same method that you signed up with, or you can change to manual billing through online banking. Install and modem fees are free of charge.Featured

• How long does it take to get Internet?

  How long does it take to get Internet? Internet activation time depends on your province and type of services ordered: Alberta:  5-10 days BC: 5-10 days Nova Scotia: 5-10 days Ontario: 2-5 days Quebec:  5 days Once your order is submitted, we will contact you with a confirmed activation date & time frameFeatured

• Will a technician come to install my services?

  Will a technician come to install my services? When possible, we attempt to activate your services remotely using existing wiring that’s connected to your home or office.  If this is the case, you can simply plug in your Eyesurf modem on your scheduled activation date and services should begin working seamlessly.  If remote activation is not possible, we will dispatch a technician to ensure successful activation of your services.Featured

• I have received my Eyesurf equipment. Now what?

  I have received my Eyesurf equipment. Now what? Before plugging in your equipment, please wait until your scheduled activation date and time frame. Note: All activations -- remote or not -- have a scheduled date & time frame. If you have not received this, please check your spam/junk folder for our email or contact us immediately. If services will be activated remotely... Wait until one hour after your time window and then plug in your equipment. For example, if yFew readers

• What is the cancellation policy?

  What is the cancellation policy? At Eyesurf, you are not locked into a contract.  You may cancel at any time without incurring any charges or cancellation fees.Few readers