How do I contact Eyesurf? (Phone, email, hours)
You can reach Eyesurf by phone at 1-855-804-7873 for support, sales, and billing — live agents Monday to Saturday 9 am to 6 pm Eastern, closed Sunday, with an automated assistant on the same line after hours. The chat at eyesurf.net is available 24/7, or you can email support@eyesurf.net, billing@eyesurf.net, or sales@eyesurf.net. Phone and chat are the fastest ways to get an answer.
Phone
1-855-804-7873 — one number for all departments (support, sales, billing).
Live agent hours (Eastern time):
Day | Hours |
|---|---|
Monday–Saturday | 9:00 am – 6:00 pm |
Sunday | Closed |
Closed Christmas Day (Dec 25) and New Year's Day (Jan 1). Reduced hours (9 am – 5 pm) on Christmas Eve, Boxing Day, and New Year's Eve.
Outside those hours, the line still works. Calls are answered by our virtual assistant, which can take payments and arrange a callback from the team on the next business day.
Chat
The chat on https://www.eyesurf.net is available 24/7.
- Support: support@eyesurf.net
- Billing: billing@eyesurf.net
- Sales: sales@eyesurf.net
Emails are answered by our team during business hours, as quickly as we can — for anything urgent, phone or chat will get you an answer faster.
Customer portal
The portal is available 24/7 at https://www.eyesurf.net/myaccount/login — payments, bills, account info, and TV channel management. (To open a ticket, change your services, or cancel, call us instead — the portal doesn't handle those.)
Eyesurf
96 Grand Avenue South, Suite 203
Cambridge, Ontario N1S 2L9
For cheques only — payable to "Eyesurf Canada", with your account number on the cheque; allow 5–7 business days. Equipment returns use a different address — don't ship equipment here.
Updated on: 20/08/2026
Thank you!