I'm getting an error when I sign up online

If you get an error while signing up at eyesurf.net, don't worry — you can still get connected. First, try again and make sure your full address is entered exactly: street number and name, unit number if you have one, city, and postal code. A missing unit number or a typo in the postal code is the most common reason an order won't go through. If it still fails, call 1-855-804-7873 or start a chat on eyesurf.net — our sales team can complete any order by phone.

1. Double-check your address

Re-enter your address carefully, including the postal code and your unit number if you have one. If the address can't be confirmed automatically, it doesn't necessarily mean we can't serve you — it may just need a manual check by our sales team. See Is Eyesurf available at my address?

2. Check your card

Online payments accept VISA, VISA Debit, and Mastercard — see What payments methods do you accept? If you'd rather not pay by card, see Can I sign up without a credit card?

3. Let us finish the order for you

Any order can be completed by phone:

• Call 1-855-804-7873 — see How do I contact Eyesurf? for hours. Outside business hours, we'll take your details and the sales team will follow up.
• Chat at https://www.eyesurf.net — available 24/7.

Have your full address with postal code ready and we'll take it from there.

Updated on: 14/08/2026