Are Eyesurf, Worldline, Fibernetics, and Nucleus the same company?

Yes — Eyesurf, Worldline, Fibernetics, and Nucleus are all one company, with our head office in Cambridge, Ontario. Eyesurf is the brand you know for internet, TV, home phone, and mobile service, and it operates alongside our Worldline and Nucleus brands under the same roof — so whichever of those names you come across, contacting Eyesurf at 1-855-804-7873 or support@eyesurf.net reaches the right people.

What that means for you

• One support team. Whichever brand name appears on your bill, your equipment, or an email from us, the contact points on this help centre reach the right people: 1-855-804-7873, support@eyesurf.net, and billing@eyesurf.net.
• One account system. Your Eyesurf account, portal login, and billing work the same regardless of which brand name you originally signed up under.
• Residential service area: Ontario, Quebec, Nova Scotia, British Columbia, and Alberta — see Where does Eyesurf offer service?

If you see a sibling brand's name

Because the brands share systems, a coverage or availability tool, an order confirmation, or a system email may occasionally show a sibling brand's name (such as Worldline) instead of Eyesurf. That's normal — it's the same company, and your Eyesurf service and support are unaffected.

Updated on: 14/08/2026