When is my bill due?

Eyesurf bills monthly, and your first month is billed up-front when you sign up. Your due date and current balance are shown on your invoice and in the customer portal at https://www.eyesurf.net/myaccount/login — or call 1-855-804-7873 and we can look it up with you. If you won't be able to pay on time, call us before the due date — payment arrangements are available.

Your billing cycle

• Eyesurf service is month-to-month with no contract.
• Your first month is billed up-front when you sign up — see How am I billed?
• After that, you're billed monthly.

Where to see your due date and balance

1. Log in to the customer portal at www.eyesurf.net/myaccount/login — your balance, bills, and payment history are all there, 24/7.
2. Trouble signing in (or seeing a security warning on my.eyesurf.net)? See "How do I log in to my Eyesurf account? (Customer portal help)".
3. Prefer the phone? Call 1-855-804-7873 and we'll go over your account with you.

Can't pay on time?

You won't lose service over a rough month if you talk to us first. Partial payments are always accepted, and we can set up a payment arrangement for the rest — see "Can I get more time to pay, or a payment plan?"

Questions?

Chat with us any time at eyesurf.net, email billing@eyesurf.net, or call 1-855-804-7873 (Mon–Fri 9 am–9 pm, Sat–Sun 9 am–5 pm Eastern; our automated assistant answers after hours).

Updated on: 13/08/2026