How do refunds and credits work?

Credits on your Eyesurf account are applied to your balance first — they automatically reduce what you owe on your next bill. If your account is closed and a credit is left over, the remaining credit is refunded to your payment method. Equipment-return credits appear on your account once your returned equipment has been received and processed. To ask about a refund or credit, email billing@eyesurf.net or call 1-855-804-7873.

Credit balances on an open account

If your account has a credit (for example, from an overpayment), the simplest option is to leave it on the account — it's applied automatically against your next bill. If you'd rather have the money back, contact billing and the team will review a refund.

Refunds when your account is closed

Any credit left on a closed account is refunded to your payment method. Note that on a cancelled account, a refund is processed after your rented equipment has been returned and confirmed received — see What is the cancellation policy?

Eyesurf is a paperless company, so refunds go back electronically to your payment method — we don't mail refund cheques (Terms of Service, section 4.12.2). A small credit on an open account simply stays as a credit and reduces your next bill.

Equipment-return credits

Once your returned equipment is processed at our facility, the related credit appears on your account. If you returned equipment and don't see the credit, contact billing with your tracking number so the team can trace the shipment.

"My service didn't work — can I get my money back?"

• Service problems or billing errors: contact billing — if something was billed in error, it will be corrected.

How to request a refund or credit

Chat with us any time at https://www.eyesurf.net, email billing@eyesurf.net, or call 1-855-804-7873 (Mon–Sat 9 am–6 pm Eastern, closed Sunday; our automated assistant answers after hours).

Updated on: 20/08/2026