How do I update my credit card or payment method?

You can update the card on your Eyesurf account in the customer portal at https://www.eyesurf.net/myaccount/login, or by calling 1-855-804-7873 any time — our automated assistant can securely save a new card 24/7. When a new card is saved, a small temporary validation charge is processed and then automatically credited back to your account. The card on file is the card used for your monthly billing.

Update your card in the portal

1. Log in at www.eyesurf.net/myaccount/login.
2. Open the card / payment section and enter your new card number, expiry date, and security code.
3. Save. The new card becomes the card we use for your monthly billing going forward.

If the portal gives you an error while saving the card, call us instead — we can update it right away. (Seeing a "connection is not private" warning? Don't click through it — see "How do I log in to my Eyesurf account? (Customer portal help)".)

Update your card by phone (24/7)

Call 1-855-804-7873 any time. Our automated assistant can securely take your new card details and save them to your account — you don't need to wait for business hours.

About the small validation charge

When a new card is saved, a small temporary validation charge is processed and then automatically credited back to your account — so don't be surprised if you see it on your statement.

Good to know

• The card on file is your autopay card — it's the card used for your monthly billing. Saving a card without using it for billing isn't supported: we can either save it as your billing card, or take one-time payments without saving a card at all (in the portal or by phone).
• If your card is declined while saving or paying, see "The portal says my card is invalid — what should I do?"

Questions?

Chat with us any time at eyesurf.net, email billing@eyesurf.net, or call 1-855-804-7873 (Mon–Fri 9 am–9 pm, Sat–Sun 9 am–5 pm Eastern; our automated assistant answers after hours).

Updated on: 13/08/2026