Articles on: Billing

How do I update my account details (phone, email, mailing address)?

To change the phone number, email address, or mailing address on your Eyesurf account, call 1-855-804-7873 — we'll update your details on the call once we've verified your identity. Some account information is also visible in the customer portal at https://www.eyesurf.net/myaccount/login. If the phone number we have on file has changed and you can't verify the usual way, call us anyway — the team can verify your identity another way.

In the portal

By phone

Call 1-855-804-7873 — phone number, email address, and mailing address changes are handled on the call after identity verification. Keeping your email and phone number current matters: they're where receipts and account notices go, and they're how we verify it's really you.

Contact info changed and you can't verify?

If you no longer have access to the phone number or email on your account, call 1-855-804-7873 and let the agent know — the team will verify your identity another way and bring your details up to date. This also fixes portal-access problems — see "How do I log in to my Eyesurf account? (Customer portal help)".

Moving to a new address?

Changing your service address is a service change, not just an account edit — the portal can't do it, so call 1-855-804-7873 and the team will help.

Questions?

Chat with us any time at eyesurf.net, email support@eyesurf.net, or call 1-855-804-7873 (Mon–Fri 9 am–9 pm, Sat–Sun 9 am–5 pm Eastern; our automated assistant answers after hours).

Updated on: 13/08/2026

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