How can I pay my Eyesurf bill?

You can pay your Eyesurf bill by credit or debit card in the customer portal at https://www.eyesurf.net/myaccount/login (24/7), by card over the phone at 1-855-804-7873 (24/7 — our automated assistant takes payments after hours), through your bank's online banking (allow 1–3 business days), or by cheque in the mail (allow 5–7 business days). We accept Visa, Visa Debit, and Mastercard, and an email receipt is sent automatically after each payment.

1. Online — customer portal (24/7)

Log in at www.eyesurf.net/myaccount/login to pay by credit or debit card and see your bills and payment history. Card payments are processed right away — allow up to an hour for your account to update.

Trouble with the login page? See "How do I log in to my Eyesurf account? (Customer portal help)".

2. By phone (24/7)

Call 1-855-804-7873. Our automated assistant can take a card payment any time, day or night — you don't need to wait for business hours. Live billing agents are available Mon–Fri 9 am–9 pm and Sat–Sun 9 am–5 pm Eastern.

3. Online or telephone banking

1. In your bank's bill-payment section, add Eyesurf as a payee.
2. Use your Eyesurf account number as the payee account number.
3. Allow 1–3 business days for the payment to reach your account.

4. Cheque by mail

Make cheques payable to Eyesurf Canada and write your account number on the cheque so it's applied correctly. Mail to:

Eyesurf
96 Grand Avenue South, Suite 203
Cambridge, Ontario N1S 2L9

Please allow 5–7 business days for delivery and processing. This is our head office mailing address — equipment returns go to a different address.

Questions about a payment?

Chat with us any time at eyesurf.net, email billing@eyesurf.net, or call 1-855-804-7873. If a payment isn't showing on your account, have the payment date, amount, and any bank confirmation number handy so we can trace it.

Updated on: 13/08/2026