Can I get more time to pay, or a payment plan?

Yes. If you can't pay your full balance right now, Eyesurf can set up a payment arrangement (sometimes called a "promise to pay") — you tell us when you'll pay, whether that's paying in full on a specific date or splitting it into a few payments, and our billing team sets it up. Partial payments are always accepted, too — pay any amount, any time, to bring your balance down. Call 1-855-804-7873 to set one up.

How to set one up

1. Call 1-855-804-7873 — our automated assistant can help with payments and arrangements 24/7, or speak with a billing agent during business hours.
2. Decide what works for you: pay part of the balance right away and schedule the rest, or simply schedule the date(s) you'll pay — for example, "I'll pay in full on the 9th" or "can I pay on the 28th?" are exactly what arrangements are for.
3. Aim for payment date(s) on or before your next bill date so the balance doesn't stack up.

Good to know

• Partial payments are always accepted — you never have to pay the full balance in one go.
• With an arrangement in place and the agreed dates kept, you're keeping your account in good standing and helping avoid suspension — see "What happens if I miss a payment? (Late payments and suspended service)".
• If your account is already suspended, only a zero balance restores service — call us and we'll work out the fastest path to getting you back online.

Questions?

Chat with us any time at https://www.eyesurf.net, email billing@eyesurf.net, or call 1-855-804-7873 (Mon–Sat 9 am–6 pm Eastern, closed Sunday; our automated assistant answers after hours).

Updated on: 20/08/2026