• I just received my Vilo. Now what?

  I just received my Vilo. Now what? Before you install the Vilo, make sure the modem is properly installed. See picture below for reference: Connecting your Vilo Plug in the power adapter of the Vilo to the power port. Using a LAN cable, connect the modem from LAN port or any of the ports labeled Ethernet or LAN (depends on the type of modem), to the WAN/LAN port of tSome readers

• How to factory reset the Vilo

  How to factory reset the Vilo Before you begin, ensure the Vilo is fully powered on. Do not attempt a factory reset while the Vilo is off or being powered up Using a paperclip, pin, or thumbtack, press and hold the reset button on the back of your Vilo for ~ 6 seconds As soon as the light on the front of the Vilo will flash red, release the button. If the light does not flash red please continue to hold the reset button for 20 seconds. This will force a reset even the light does notFew readers

• While setting up my Vilo on iOS, the QR code won't scan

  While setting up my Vilo on iOS, the QR code won't scan Note: QR code scanning only works on iOS. If you are using Android, you will need to manually connect The QR code is located on the bottom of the Vilo. Make sure there is enough lighting around the QR code. Hold the phone still. Wait a bit longer and allow the app ample time to scan and process the QR code. Try manually connecting to Wi-Fi. The Wi-Fi password is at the bottom of the Vilo.Few readers

• What is my default WiFi username and password?

  What is my default WiFi username and password? Your default WiFi login should be found underneath your WiFi next to the 2D barcode.Few readers

• Vilo Mesh Wi-Fi User Manual

  Click to view the Vilo Mesh Wi-Fi User Manual online Click to download the Vilo Mesh Wi-Fi User ManualFew readers

• What devices can I use to set up and manage my Vilos?

  What devices can I use to set up and manage my Vilos? The minimum operating system requirements are Android 8.0 and iOS 9.0 Android 6.0 and above has an installation package (not available in Google Play Store). Can I use the Vilo app on my iPad? Yes, you can download and use the Vilo App on an iPad.Few readers

• Can I use an Ethernet cable to connect a device to one of the Vilos?

  Can I use an Ethernet cable to connect a device to one of the Vilos? Yes and the connected device will have internet access without needing additional setting up. If connecting a device to your main Vilo, use the middle and top LAN ports. The bottom is a WAN/LAN port, and is dedicated to your modem.   LAN Ports Used to connect wired devices *WAN/LAN portFew readers

• An app page is not loading during setup

  An app page is not loading during setup How do I know my Vilo is connected to the Internet? What is my default WiFi login? I just received my Vilo. Now what? While setting up my Vilo on iOS, the QR code won't scan An app page is not loading during setup (/article/anFew readers

• How do I know my Vilo is connected to the Internet?

  How do I know my Vilo is connected to the Internet? The LED on the front of the Vilo will be blue when connected to the Internet.Few readers

• How many Vilos can I have in my mesh system?

  How many Vilos can I have in my mesh system? Vilo is a scalable Wi-Fi system so there is no limit on the number of Vilos you can connect to your network.  For optimal performance, we recommend no more than 8 Vilos in your home network. The general rule of thumb is one Vilo covers ~ 1,000 square feet.Few readers