• My home phone isn't working

  If you are a new customer and transferring your phone number to Eyesurf, please get in touch with us to make sure that your number is ported and active with us. Sometimes, the transfer of a new number can take up to 7 days to get transferred. If you are an existing customer and your phone recently stopped working, please try the following: First, make sure all of the cords are firmly connected to the proper ports. See example picture below: (https://storage.crisp.chat/users/helpdesk/websitFew readers

• "Call not covered by tariff plan"

  Call not covered by tariff plan If you are receiving this message after dialling a number, it means you have attempted to call a destination outside of your home phone package's calling area. If you believe this to be an error, please call us at 1-855-804-7873 or email us at email protected with the number you are attempting to dial so that we can investigate.Few readers

• How do I setup my phone with the Grandstream HT801?

  How do I setup my phone with the Grandstream HT801? Setting up the Grandstream HT801 can be done in by following the steps below: Connect your phone to the green Phone port of the HT801 using a phone cable. Connect your modem/router to the blue LAN port of the HT801 using a LAN/Ethernet cable. Plug in the HT801 to the power using the provided AC adapter.  When all three LED lights on the HT801 are blue, your phone is now ready to use. (https://storage.crisp.chat/users/heFew readers

• What are your international rates?

  What are your international rates? See here for our international ratesFew readers

• Can I keep my current telephone number?

  Can I keep my current telephone number? Yes, as long as your number is currently with a Canadian provider.  If you are porting a mobile phone number over to us, we will require your wireless account number. This is listed on your phone bill.Few readers

• Is this the same as VoIP?

  Is this the same as VoIP? Yes. VoIP means Voice Over IP.  In simple terms, it is the technology that allows you to make/receive phone calls through your High Speed Internet connection. At Eyesurf, our Home Phone uses VoIP technology; we sometimes use the term Digital Phone as wellFew readers

• Do I need any kind of special phones to use this service?

  Do I need any kind of special phones to use this service? No, you can use your existing landline phones.  However, instead of plugging your phones into a wall jack, you would plug them into the phone port on your ATA device provided by us:Few readers

• Does 911 work on VoIP?

  Does 911 work on VoIP? Click here review our e911 policies for VoIP Phone serviceFew readers

• Why use Eyesurf Home Phone?

  Why use Eyesurf Home Phone? Here are three reasons: 1. Lower monthly fees: Eyesurf phone service (home or business) will cost a fraction of what you would normally pay for traditional phone service 2. Better long distance rates: Eyesurf phone service includes free calling anytime/anywhere in Canada. Optionally, you may add unlimited USA calling for $5/month.  3. Portability: You may use your phone service anywhere in the world that has an active Internet connection. This meanFew readers

• What features are included in my home phone service?

  What features are included in my home phone service? The following features are included and free of charge Call Display Call Waiting Call Forwarding Voicemail Voicemail-to-emailFew readers

• How do I setup my phone with the Linksys PAP2T?

  How do I setup my phone with the Linksys PAP2T? Setting up the Linksys PAP2T can be done in by following the steps below: Connect your phone to the green Phone 1 port of the PAP2T using a phone cable. Connect your modem/router to the blue Internet port of the PAP2T using a LAN/Ethernet cable. Plug in the PAP2T to the power using the provided AC adapter. When Power, Ethernet, and Phone 1 lights on the PAP2T are on, your phone is now ready to use. (https://storage.crisp.chFew readers