• What is included in my mobile plan?

  What is included in my mobile plan? All phone plans include: High Speed Data (4G LTE) Unlimited Canada calling anytime Unlimited international text, picture, and video messaging Call Display Call Waiting Voicemail Overage & roaming are BLOCKED so you will never be charged extra beyond the plan you signed up for A great choice for students & travellers tooFew readers

• I received my SIM card. Now what?

  I received my SIM card. Now what? Follow the steps below depending on whether you had requested a new number or are transferring your current number (Note: This article is for physical SIM cards. For eSIM cards, see here) If you had requested a new number... Visit our MySIM portal to activate your SIM card. You will need your full SIM card number (found on the back of the card) and your customer ID (found on your invoicFew readers

• Do you have phones available for purchase?

  Do you have phones available for purchase? No, our mobile service is offered as BYOD (Bring Your Own Device) and we do not sell any devices.Few readers

• I have my own device. Will you provide a SIM card?

  I have my own device. Will you provide a SIM card? Yes, you will receive a SIM card upon purchase of your new mobile phone plan with us.Few readers

• Is there roaming?

  Is there roaming? No. Roaming is one of the most expensive charges related to mobile phone service. In order to ensure unwanted charges, all roaming has been blocked.Few readers

• How do I switch or sign up?

  How do I switch or sign up? Switching is easy! Sign-up for your new phone plan by calling us, or signing up online here: http://www.eyesurf.net/mobile Your SIM card will be mailed to you after sign-up Remove your previous SIM card from your device and replace with ours Reboot your device, and enjoy the monthly savings!Few readers

• What areas are covered?

  What areas are covered? Coverage is primarily 4G LTE, spans virtually all the inhabited ares in Canada, and covers 97% of the population of Canada.Few readers

• Will I be charged overage?

  Will I be charged overage? No, you will not be charged overage. When your usage limit for the month has been reached, your device would simply stop transmitting. If you are unsure if you have reached your usage limit, please call or email us and we can check for you.Few readers

• What are your US or International rates?

  What are your US or International rates? US & international calling are not included in our plans at this time.Few readers

• Can I keep my current number?

  Can I keep my current number? Yes, you can keep your current number. In order to transfer your number to us, you will need to provide us with your Wireless Account Number as it appears on your current provider’s phone bill. If you are transferring your number from Rogers, you will need to call them to leave authorization for Connex Global Communications to transfer the number. Rogers will provide you with a confirmation number (called an Interaction ID) which you will also neeFew readers