• How do I change my WiFi name or password?

  How do I change my WiFi name or password? Find your modem brand below and follow the instructions SmartRG 516/616/630 Open a browser and visit http://192.168.1.1/ When prompted, enter admin for the user and kh3mfMAK for the password. (If this does not work, check the username and password printed on the label at the bottom/back of the modem) Click Wireless Click 5 GHz or 2.4 GHz depending which network you are using ClickFeatured

• Should I use 5 GHz or 2.4 GHz WiFi?

  Should I use 5 GHz or 2.4 GHz WiFi? What are the main differences? The primary differences between the two frequencies are the range (coverage) and bandwidth (speed) that the bands provide. The 2.4 GHz band provides coverage at a longer distances but transmits data at slower speeds. The 5 GHz band provides shorter distances but transmits data at faster speeds. Why is 5 GHz shorter range, but faster? The range is lower in the 5 GHz band because higher frequencies caFeatured

• How do I Improve my Wi-Fi coverage?

  How do I Improve my Wi-Fi coverage? Having a good Wi-Fi coverage in your home is as important as getting the right Internet speed/bandwidth. Maximizing your Wi-Fi coverage ensures that you are getting the most of your internet subscription.  Here are tips on how to get the most out of your Wi-Fi:  Router placement - a clear line of sight to your wi-fi router ensures that there are no physical obstruction for the signal to reach your devices. These signals bounce off walls and diFeatured

• My internet stopped working

  My internet stopped working First, please ensure your modem is connected properly. See our reference guides below: If you have DSL Internet (modem connected to phone jack) - Click here If you have Cable internet (modem connected to cable outlet) - Click here If your modem is connected to a Vilo - Click here (https://eyesurfkb.crPopular

• Cable modem setup guide

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• My internet is slow

  My internet is slow Slow internet is super frustrating and we are here to help If you are experiencing a slow connection, please always start with a reboot on the equipment. This means unplugging the equipment for 30 seconds and plugging it back in. Sometimes the equipment just needs to be reset. If you are still having trouble after your reboot, lets investigate further... Let's start by completing a speed test to see if the speeds you are getting match the subscription you are paying fSome readers

• DSL modem setup guide

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• Can I use my own modem or router?

  Yes, you can use your own modem as long as it is currently not active with another provider. We must also ensure that the modem is compatible on our network. To find out if your modem is compatible, please send us an email to support@eyesurf.net. You can also connect your own router to our modem if you would like. Keep in mind, we provide a free modem/router rental with all of our services.Few readers

• Why am I getting a “Weak Security Error"?

  Why am I getting a “Weak Security Error"? Some devices may show an error while connecting to networks that use an older security standard. Apple iOS 14 may also flag most older Wi-Fi connections (WEP, WPA, WPA2 TKIP or WPA2 TKIP+AES) as "Weak Security."  To fix this error, you need to log in to your modem's configuration page and change the Authentication type to WPA2 and Wireless Security/Encryption mode to AES. Find your modem brand below and follow the instructions SmartRFew readers

• How do I change my WiFi Channel?

  Find your modem brand below and follow the instructions SmartRG 516 Open a browser and visit http://192.168.1.1/ When prompted, enter admin for the user and kh3mfMAK for the password Click Wireless Click 5 GHz or 2.4 GHz depending which network you are using Click Advanced Change the Channel. 1,6, or 11 works best for 2.4GHz. Click Apply/Save at the bottom (https://storage.crisp.chat/users/helpdesk/website/21Few readers

• What's the best Wi-Fi channel to use?

  There are 11 channels available in the 2.4GHz Wi-Fi. Some channels overlap and interfere with the channels on either side of them. Example: channel 6 actually spans across channels 4, 5, 6, 7, and 8 while channel 3 spans across channels 1, 2, 3, 4, and 5. This means that if you select channel 3, you will get interference from other Wi-Fi devices using channels 1 and 6. If youFew readers

• How do I make a complaint regarding my service?

  How do I make a complaint regarding my service? Eyesurf strives to provide the highest levels of customer satisfaction. All customer concerns are taken very seriously. If you are dissatisfied with your service, or have any other complaint, please follow the instructions on our How to Make a Complaint page.Few readers

• How to put my DSL modem into bridge mode

  How to put my DSL modem into bridge mode Open a web browser and go to the address http://192.168.1.1/admin. Enter the Admin username and password (user=admin, psw=kh3mfMAK). Click on the Advanced Setup link at the left. Click on the WAN Service link. If there is anything present in the Wide Area Network (WAN) Service Setup table, check the Remove box(es) and click the Remove button. Click on the Layer2 Interface link. Click on the ATM Interface link. If there is anything present in the DSLFew readers