Q: Is your Internet service Cable, DSL, or Satellite?

Is your Internet service Cable, DSL, or Satellite? We only deliver service through coaxial cable or DSL (telephone lines). We do not provide Internet over satellite. Whether you receive DSL or Cable depends on your province: Alberta / BC - Cable internet via Shaw lines Ontario - Cable internet via, Rogers, Eastlink and Cogeco. We also offer DSL through Bell lines Quebec - DSL via Bell lines Nova Scotia - Cable internet via Eastlink lines

Q: How am I billed?

How am I billed? You are billed the first month payment up-front. This can be paid via credit card or visa or master card debit. You can also use a pre-paid credit card. After the first payment, you can continue to pay with auto payments using the same method that you signed up with, or you can change to manual billing through online banking. Install and modem fees are free of charge.

Q: What payments methods do you accept?

What payments methods do you accept? <ol> <li>Credit card: We accept VISA, VISA Debit, MasterCard, and MasterCard Debit. <a href="https://selfcare.eyesurf.net/">Click here</a> to access our SelfCare Portal and make a payment online. </li> <li>Bill payments: Otherwise, if you prefer online banking, we are registered with almost all major Canadian Financial institutions as Eyesurf.net and Eyesurf Corp.</li> </ol> Supported banks are: BMO, TD, RBC, CIBC, Scotia, National, Credit Union, Manulife, Tangerine, and President's Choice

Q: Should I use 5 GHz or 2.4 GHz WiFi?

Should I use 5 GHz or 2.4 GHz WiFi? What are the main differences? The primary differences between the two frequencies are the range (coverage) and bandwidth (speed) that the bands provide. The 2.4 GHz band provides coverage at a longer distances but transmits data at slower speeds. The 5 GHz band provides shorter distances but transmits data at faster speeds. Why is 5 GHz shorter range, but faster? The range is lower in the 5 GHz band because higher frequencies cannot penetrate solid objects, such as walls and floors. However, higher frequencies allow data to be transmitted faster than lower frequencies, so the 5 GHz band allows you to upload and download files faster. What else affects Wi-Fi speeds? Your Wi-Fi connection on a particular frequency band can also be faster or slower because of interference from other devices, and from physical surroundings (metal, concrete, thick walls, etc.) Many Wi-Fi enabled technologies and other household devices use the 2.4 GHz band, including microwaves and garage door openers. When multiple devices attempt to use the same radio space, overcrowding occurs. The 5 GHz band tends to have less overcrowding than the 2.4GHz band because fewer devices use it Additionally, the 5 GHz band has 23 channels for devices to use, while the 2.4GHz band has only 11 channels. If you’re experiencing a lot of interference from other devices, consider switching your channel, or using the 5 GHz band.

Q: How long does it take to get Internet?

How long does it take to get Internet? Internet activation time depends on your province and type of services ordered: Alberta: 5-10 days BC: 5-10 days Nova Scotia: 5-10 days Ontario: 2-5 days Quebec: 5 days Once your order is submitted, we will contact you with a confirmed activation date &amp; time frame

Question 1

How do I change my WiFi name or password?

Accepted Answer

How do I change my WiFi name or password?

Find your modem brand below and follow the instructions

SmartRG 516/616/630

Open a browser and visit http://192.168.1.1/
When prompted, enter admin for the user and kh3mfMAK for the password. (If this does not work, check the username and password printed on the label at the bottom/back of the modem)
Click Wireless
Click 5 GHz or 2.4 GHz depending which network you are using
Click Basics
Change the SSID field to your desired network name
Click Apply/Save at the bottom

Hitron CGNM-3550

Open a browser and visit http://192.168.0.1/
When prompted, enter cusadmin for the user and password for the password. (If this does not work, check the username and password printed on the label at the bottom/back of the modem)
From the top menu, click Wireless
From the submenu, click Basic Settings
Click 5 GHz or 2.4 GHz depending which network you are using
Click Basics
Change the Network Name (SSID) and/or the Pass phrase.
When completed, click Save Changes at the bottom
Click Apply/Save at the bottom

Arris DG2470A

Open a browser and visit http://192.168.0.1
For username enter admin and for password e

Question 2

Is your Internet service Cable, DSL, or Satellite?

Accepted Answer

Is your Internet service Cable, DSL, or Satellite?

We only deliver service through coaxial cable or DSL (telephone lines).

We do not provide Internet over satellite.

Whether you receive DSL or Cable depends on your province:

Alberta / BC - Cable internet via Shaw lines

Ontario - Cable internet via, Rogers, Eastlink and Cogeco. We also offer DSL through Bell lines

Quebec - DSL via Bell lines

Nova Scotia - Cable internet via Eastlink lines

Question 3

How am I billed?

Accepted Answer

How am I billed?

You are billed the first month payment up-front. This can be paid via credit card or visa or master card debit. You can also use a pre-paid credit card. After the first payment, you can continue to pay with auto payments using the same method that you signed up with, or you can change to manual billing through online banking.

Install and modem fees are free of charge.

Question 4

What payments methods do you accept?

Accepted Answer

What payments methods do you accept?

Credit card: We accept VISA, VISA Debit, MasterCard, and MasterCard Debit. Click here to access our SelfCare Portal and make a payment online.
Bill payments: Otherwise, if you prefer online banking, we are registered with almost all major Canadian Financial institutions as Eyesurf.net and Eyesurf Corp.

Supported banks are: BMO, TD, RBC, CIBC, Scotia, National, Credit Union, Manulife, Tangerine, and President's Choice

Question 5

Should I use 5 GHz or 2.4 GHz WiFi?

Accepted Answer

Should I use 5 GHz or 2.4 GHz WiFi?

What are the main differences?

The primary differences between the two frequencies are the range (coverage) and bandwidth (speed) that the bands provide.

The 2.4 GHz band provides coverage at a longer distances but transmits data at slower speeds. The 5 GHz band provides shorter distances but transmits data at faster speeds.

Why is 5 GHz shorter range, but faster?

The range is lower in the 5 GHz band because higher frequencies cannot penetrate solid objects, such as walls and floors.

However, higher frequencies allow data to be transmitted faster than lower frequencies, so the 5 GHz band allows you to upload and download files faster.

What else affects Wi-Fi speeds?

Your Wi-Fi connection on a particular frequency band can also be faster or slower because of interference from other devices, and from physical surroundings (metal, concrete, thick walls, etc.)

Many Wi-Fi enabled technologies and other household devices use the 2.4 GHz band, including microwaves and garage door openers. When multiple devices attempt to use the same radio space, overcrowding occurs.

The 5 GHz band tends to have less overcrowding than the 2.4GHz band because fewer devices use it

Additionally, the 5 GHz band has 23 channels for devices to use, while the 2.4GHz band has only 11 channels. If you’re experiencing a lot of interference from other devices, consider switching your channel, or using the 5 GHz band.

Question 6

How long does it take to get Internet?

Accepted Answer

How long does it take to get Internet?

Internet activation time depends on your province and type of services ordered:

Alberta: 5-10 days

BC: 5-10 days

Nova Scotia: 5-10 days

Ontario: 2-5 days

Quebec: 5 days

Once your order is submitted, we will contact you with a confirmed activation date & time frame

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