My internet is slow
My internet is slow
Slow internet is super frustrating and we are here to help
If you are experiencing a slow connection, please always start with a reboot on the equipment. This means unplugging the equipment for 30 seconds and plugging it back in. Sometimes the equipment just needs to be reset.
If you are still having trouble after your reboot, try our self-service app, RouteThis Helps, to identify and fix wireless and intermittent connectivity issues.
GET STARTED
Download the RouteThis Helps app **here**
Enter the code FIBE
Run a Network Scan
Follow the instructions to improve your network
USE THE APP FOR
Slow speed issues
Video buffering
Low Wi-Fi signal coverage
Devices that drop off the network
If you still need help, feel free to contact our support team.
If you are still experiencing troubles after trying the above, don't hesitate to reach out to us at 855-804-7873.
Slow internet is super frustrating and we are here to help
If you are experiencing a slow connection, please always start with a reboot on the equipment. This means unplugging the equipment for 30 seconds and plugging it back in. Sometimes the equipment just needs to be reset.
If you are still having trouble after your reboot, try our self-service app, RouteThis Helps, to identify and fix wireless and intermittent connectivity issues.
GET STARTED
Download the RouteThis Helps app **here**
Enter the code FIBE
Run a Network Scan
Follow the instructions to improve your network
USE THE APP FOR
Slow speed issues
Video buffering
Low Wi-Fi signal coverage
Devices that drop off the network
If you still need help, feel free to contact our support team.
If you are still experiencing troubles after trying the above, don't hesitate to reach out to us at 855-804-7873.
Updated on: 16/04/2025
Thank you!