> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.eyesurf.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# When is my bill due?

Eyesurf bills monthly, and your first month is billed up-front when you sign up. Your due date and current balance are shown on your invoice and in the customer portal at https://www.eyesurf.net/myaccount/login — or call 1-855-804-7873 and we can look it up with you. If you won't be able to pay on time, call us before the due date — payment arrangements are available.

## Your billing cycle

- Eyesurf service is **month-to-month with no contract**, and there's **no activation fee**.
- Your **first month is billed up-front** when you sign up — see [How am I billed?](https://help.eyesurf.net/en/article/how-am-i-billed-gg6zvw/)
- After that, you're billed **monthly**.

## Where to see your due date and balance

1. Log in to the customer portal at https://www.eyesurf.net/myaccount/login — your balance, bills, and payment history are all there, 24/7.
2. Trouble signing in (or seeing a security warning on my.eyesurf.net)? See **"How do I log in to my Eyesurf account? (Customer portal help)"**.
3. Prefer the phone? Call **1-855-804-7873** and we'll go over your account with you.

## Can't pay on time?

You won't lose service over a rough month if you talk to us first. Partial payments are always accepted, and we can set up a **payment arrangement** for the rest — see **"Can I get more time to pay, or a payment plan?"**

## Questions?

Chat with us any time at https://www.eyesurf.net, email **billing@eyesurf.net**, or call **1-855-804-7873** (Mon–Sat 9 am–6 pm Eastern, closed Sunday; our automated assistant answers after hours).