> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.eyesurf.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My internet is slow

**My internet is slow**

Slow internet is super frustrating and we are here to help

If you are experiencing a slow connection, please always start with a reboot on the equipment. This means unplugging the equipment for 30 seconds and plugging it back in. Sometimes the equipment just needs to be reset.

If you are still having trouble after your reboot, try our self-service app, [RouteThis Helps](http://getrt.co/eyesurf), to identify and fix wireless and intermittent connectivity issues.  

GET STARTED

1. Download the RouteThis Helps app [**here**](http://getrt.co/eyesurf)
2. Enter the code **FIBE**
3. Run a Network Scan
4. Follow the instructions to improve your network

![](https://storage.crisp.chat/users/helpdesk/website/2181e46a46e63000/b0a8769b-4c5c-410b-8cf2-bd8b7a_xsx6cc.png)

USE THE APP FOR

1. Slow speed issues
2. Video buffering
3. Low Wi-Fi signal coverage
4. Devices that drop off the network

If you still need help, feel free to [contact our support team](https://www.eyesurf.net/contact/).

If you are still experiencing troubles after trying the above, don't hesitate to reach out to us at 855-804-7873.