> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.eyesurf.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My BeaverTV isn't working

Sorry your TV's acting up! Work through these steps in order — they resolve most BeaverTV issues.

## 1. Check your internet first

BeaverTV streams over your Eyesurf internet connection, so if your internet is down or slow, TV goes with it. Can you browse websites on another device? If not, start with [My internet stopped working](https://help.eyesurf.net/en/article/my-internet-stopped-working-1h8eo6m/) or [My internet is slow](https://help.eyesurf.net/en/article/my-internet-is-slow-3ejyqk/).

## 2. Restart the app

Close the BeaverTV app completely, then reopen it and try streaming again.

## 3. Restart your device

If an app restart doesn't help, reboot your Roku, Firestick, or Apple TV (unplug it for 30 seconds if there's no restart option in its menu).

## 4. Reinstall the app

Still stuck — especially at login? Uninstall the BeaverTV app, reinstall it from your device's app store, and sign in again with the credentials from your welcome email (also visible in [My Account](https://www.eyesurf.net/myaccount/login)).

## New to BeaverTV and not signed in yet?

Download the **BeaverTV** app on a supported device — Roku, Firestick, or Apple TV — then choose **Sign in** and enter the username and password we email you. If that email hasn't arrived, contact us and we'll send your login details. See [What devices can I download the TV app on?](https://help.eyesurf.net/en/article/what-devices-can-i-download-the-tv-app-on-2vvpr0/) for the full list of supported devices.

## When to contact us

- **Stuck on "fetching channels"**, or channels won't load even though your internet works — that points to a service-side issue we need to fix.
- **One specific channel** won't load or is out of sync — let us know which one so we can report it.
- **You just added or changed channels** and they aren't showing — log out and back in, or reboot the device; if they still don't appear after that, contact us.
- **The app says you need activation**, or that there's no active TV service on your account.

Chat with us at https://www.eyesurf.net, email **support@eyesurf.net**, or call **1-855-804-7873** (Mon–Sat 9 am–6 pm Eastern, closed Sunday).