My ATOPTV isn't working
My ATOP TV isn't working
If you are an existing customer looking for support on our ATOPTV service, please scroll down to "I am an existing ATOPTV customer and my service stopped working"
I am a new customer to ATOPTV
First, you need to download the "ATOPTV" app on one of our supported devices (Roku, Firestick, or AppleTV). Search the apps section to find "ATOPTV" and click download or add channel.
Once downloaded, you will click "sign in" and will be prompted with a username & password screen. The username and password will need to come from us. If you haven't received this information in your email, give us a call or send us an email and we will provide you with your login details. Once you are logged in, you can start using your TV!
I am an existing ATOPTV customer and my service stopped working
If you are an existing customer and your ATOPTV stopped working, first try closing the ATOP app and re-opening it. If that doesn't resolve the issue, try rebooting your device (roku or firestick ok appleTV).
If you are stuck at the "fetching channels" screen, or the channels won't load, this usually indicates an issue or outage on ATOP's end. Please call us or send us an email to report this.
If you are experiencing issues with a single channel not loading, or a channel being out of sync, please report this to us so that we can have it rectified.
If you are an existing customer looking for support on our ATOPTV service, please scroll down to "I am an existing ATOPTV customer and my service stopped working"
I am a new customer to ATOPTV
First, you need to download the "ATOPTV" app on one of our supported devices (Roku, Firestick, or AppleTV). Search the apps section to find "ATOPTV" and click download or add channel.
Once downloaded, you will click "sign in" and will be prompted with a username & password screen. The username and password will need to come from us. If you haven't received this information in your email, give us a call or send us an email and we will provide you with your login details. Once you are logged in, you can start using your TV!
I am an existing ATOPTV customer and my service stopped working
If you are an existing customer and your ATOPTV stopped working, first try closing the ATOP app and re-opening it. If that doesn't resolve the issue, try rebooting your device (roku or firestick ok appleTV).
If you are stuck at the "fetching channels" screen, or the channels won't load, this usually indicates an issue or outage on ATOP's end. Please call us or send us an email to report this.
If you are experiencing issues with a single channel not loading, or a channel being out of sync, please report this to us so that we can have it rectified.
Updated on: 12/02/2024
Thank you!