> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.eyesurf.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can't send or receive email — what should I check?

Your email is run by your email provider (Gmail, Outlook, Yahoo, etc.), so the fastest way to narrow down a problem is to log in to your email on the provider's **website** in a browser. If the website works, your account is fine and the problem is the mail app on your device. If the website doesn't work either, the account itself needs attention — and the provider's recovery page fixes that.

## Step 1 — Test in a browser

Go to your provider's site — https://gmail.com, https://outlook.com, or https://mail.yahoo.com — and log in.

- **It works:** your mailbox is fine. Continue to Step 2.

- **Your password is rejected:** use the provider's reset — Gmail: https://accounts.google.com/signin/recovery — Outlook: https://account.live.com/password/reset — Yahoo: https://login.yahoo.com/forgot

- **The site won't load at all:** check whether other websites load (Step 4).

## Step 2 — Browser works, but your mail app doesn't

Remove the email account from the app and add it back, choosing your provider **by name** (not "Other") so it configures itself. That clears out stale passwords and settings in one step.

## Step 3 — Mail arrives, but sending fails (or vice versa)

Check the provider's own status and help pages — Gmail: https://support.google.com/mail — Outlook: https://support.microsoft.com — Yahoo: https://help.yahoo.com — they cover storage-full warnings, blocked messages, and sending limits.

## Step 4 — Is it actually your internet?

If **no** websites load on any device, the issue is your connection, not email — see https://help.eyesurf.net/en/article/my-internet-stopped-working-1h8eo6m/ and we'll get you back online.

## Still stuck?

We can't see inside your mailbox — it lives with your provider — but we're happy to help you figure out which side the problem is on. Chat with us at https://www.eyesurf.net, email support@eyesurf.net (from any address you can access), or call 1-855-804-7873 (Mon–Sat 9am–6pm Eastern, closed Sunday).