> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.eyesurf.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I update my account details (phone, email, mailing address)?

To change the phone number, email address, or mailing address on your Eyesurf account, call 1-855-804-7873 — we'll update your details on the call once we've verified your identity. Some account information is also visible in the customer portal at https://www.eyesurf.net/myaccount/login. If the phone number we have on file has changed and you can't verify the usual way, call us anyway — the team can verify your identity another way.

## In the portal

Log in at https://www.eyesurf.net/myaccount/login to view your account information.

## By phone

Call **1-855-804-7873** — phone number, email address, and mailing address changes are handled on the call after identity verification. Keeping your email and phone number current matters: they're where receipts and account notices go, and they're how we verify it's really you.

## Contact info changed and you can't verify?

If you no longer have access to the phone number or email on your account, call **1-855-804-7873** and let the agent know — the team will verify your identity another way and bring your details up to date. This also fixes portal-access problems — see **"How do I log in to my Eyesurf account? (Customer portal help)"**.

## Moving to a new address?

Changing your **service address** is a service change, not just an account edit — the portal can't do it, so call **1-855-804-7873** and the team will help.

## Questions?

Chat with us any time at https://www.eyesurf.net, email **support@eyesurf.net**, or call **1-855-804-7873** (Mon–Sat 9 am–6 pm Eastern, closed Sunday; our automated assistant answers after hours).