> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.eyesurf.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I log in to my Eyesurf account? (Customer portal help)

Log in to your Eyesurf customer portal at https://www.eyesurf.net/myaccount/login — that's the working link. If you typed my.eyesurf.net and your browser shows a "connection is not private" warning, don't click through the warning; close the page and use the full link instead. If you can't sign in, or the phone number or email on your account has changed so you can't verify your identity, call 1-855-804-7873 and we'll get you back into your account.

## Use the right link

Go to https://www.eyesurf.net/myaccount/login.

**Seeing a security warning?** Some browsers show a "your connection is not private" warning when you type **my.eyesurf.net** directly. Never click through a certificate warning on any website — instead, use the full address above, which takes you to the same portal safely.

## Logging in or registering

Sign in with your Eyesurf portal credentials.

If you never received portal credentials, can't remember your password, or the reset email never arrives (check your junk folder first), contact us — call **1-855-804-7873** or email **support@eyesurf.net** and we'll get your access sorted out.

## Phone number or email changed and can't verify?

If the contact details on your account are out of date — for example, you no longer have the phone number we have on file — you won't be able to verify the usual way. Call **1-855-804-7873** and the team will verify your identity another way and update your contact details. See also **"How do I update my account details (phone, email, mailing address)?"**

## What you can do in the portal (24/7)

- Make a payment (credit or debit card)
- View your balance, bills, and payment history
- See your account information
- Manage your TV channels — add or remove channels in real time (see [How do I add/remove channels to my TV subscription?](https://help.eyesurf.net/en/article/how-do-i-addremove-channels-to-my-tv-subscription-ceyyva/))

## What needs a phone call instead

The portal can't open support tickets, request service changes, or cancel service — call **1-855-804-7873** for those.

## One important distinction

Your **portal password** is for your Eyesurf account only — it isn't an email password. Eyesurf doesn't provide email addresses, so if you're having trouble with your personal email (Gmail, Outlook, Yahoo, etc.), reset it with that provider — see https://help.eyesurf.net/en/article/can-i-get-an-email-address-from-eyesurf-1qvwtu1/

## Questions?

Chat with us any time at https://www.eyesurf.net, email **support@eyesurf.net**, or call **1-855-804-7873** (Mon–Sat 9 am–6 pm Eastern, closed Sunday; our automated assistant answers after hours).