> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.eyesurf.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I contact Eyesurf? (Phone, email, hours)

You can reach Eyesurf by phone at 1-855-804-7873 for support, sales, and billing — live agents Monday to Saturday 9 am to 6 pm Eastern, closed Sunday, with an automated assistant on the same line after hours. The chat at eyesurf.net is available 24/7, or you can email support@eyesurf.net, billing@eyesurf.net, or sales@eyesurf.net. Phone and chat are the fastest ways to get an answer.

## Phone

**1-855-804-7873** — one number for all departments (support, sales, billing).

**Live agent hours (Eastern time):**

| Day | Hours |
| --- | --- |
| Monday–Saturday | 9:00 am – 6:00 pm |
| Sunday | Closed |

Closed Christmas Day (Dec 25) and New Year's Day (Jan 1). Reduced hours (9 am – 5 pm) on Christmas Eve, Boxing Day, and New Year's Eve.

**Outside those hours, the line still works.** Calls are answered by our virtual assistant, which can take payments and arrange a callback from the team on the next business day.

## Chat

The chat on https://www.eyesurf.net is available **24/7**.

## Email

- **Support:** support@eyesurf.net
- **Billing:** billing@eyesurf.net
- **Sales:** sales@eyesurf.net

Emails are answered by our team during business hours, as quickly as we can — for anything urgent, phone or chat will get you an answer faster.

## Customer portal

The portal is available 24/7 at https://www.eyesurf.net/myaccount/login — payments, bills, account info, and TV channel management. (To open a ticket, change your services, or cancel, call us instead — the portal doesn't handle those.)

## Mail

> Eyesurf
> 96 Grand Avenue South, Suite 203
> Cambridge, Ontario N1S 2L9

For **cheques only** — payable to **"Eyesurf Canada"**, with your account number on the cheque; allow 5–7 business days. Equipment returns use a **different address** — don't ship equipment here.