> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# How do I check if there's an outage in my area?

If your internet suddenly stops, it could be an outage in your area — or something local to your home. The fastest way to get a definite answer is to contact us with your postal code ready: chat with us at eyesurf.net, email support@eyesurf.net, or call 1-855-804-7873, and we'll check for known outages at your address. Before you reach out, two quick checks at home can tell you which kind of problem you likely have.

## Quick checks first (2 minutes)

1. **Reboot the modem:** unplug its power, wait 30 seconds, plug it back in, and give it 3–5 minutes to fully restart.
2. **Look at the lights** after the reboot:
   - **Cable modem:** if the DS/US (downstream/upstream) or Online lights are off or won't stop flashing after 5 minutes, the modem isn't receiving signal — that points to a line or area problem.
   - **DSL modem:** if the DSL light keeps flashing for more than 5 minutes or is red, the line isn't syncing — also a line or area problem.
   - **All lights normal but no internet on your devices?** The connection is probably fine — it's likely a WiFi or device issue instead. See [Fix Slow Speeds & Spotty Wi-Fi](https://help.eyesurf.net/en/article/fix-slow-speeds-spotty-wi-fi-1ch22dk/).
3. **Check more than one device.** If your phone (on WiFi) has no internet but a wired computer does, it's WiFi, not an outage.

## Check the status page

Our status page at https://eyesurf.crisp.watch/ automatically monitors Eyesurf systems (website, email, DNS, and more) and shows any known problems — if something is flagged there, the problem is on our side, not yours.

## Ask us — we can see your area

Contact support and we'll check for known outages at your address:

- Chat with us at eyesurf.net (available 24/7)
- Email **support@eyesurf.net**
- Call **1-855-804-7873** (Mon–Sat 9am–6pm Eastern, closed Sunday)

Have your **postal code** ready — it's the fastest way for us to check your area.

## While you wait during a confirmed outage

- Leave the modem plugged in — service usually restores on its own, though a reboot after restoration can help.
- Remember that **home phone and BeaverTV also ride on your internet**, so they'll return when the internet does. VoIP 911 does not work during an outage — use a cell phone for emergencies.
- If your service has been out for an extended period and there's no confirmed outage, contact us again and say how long it's been down — long-running problems get escalated.

## One more thing to rule out

If your internet was cut off shortly after a missed payment, the service may be suspended rather than out. Check your balance in the customer portal at https://www.eyesurf.net/myaccount/login. After a payment, reboot the modem — restoration can take up to an hour.