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# How do I change my WiFi name or password?

How you change your WiFi name or password depends on your equipment. If you have Vilo mesh WiFi, change both in the Vilo app on your phone — not in the modem's settings page, because with a mesh the Vilos broadcast your WiFi network. If your WiFi comes straight from the modem (SmartRG, Hitron, Arris, or Cisco), log in to the modem's settings page in a browser and change the network name (SSID) and password under its wireless settings — the steps for each model are below. Either way, after the change you'll need to reconnect every device to the new name/password.

## Vilo mesh WiFi — use the Vilo app

If your WiFi is broadcast by Vilo units, the modem's settings page won't help — the WiFi network lives on the Vilos:

1. Open the **Vilo app** on your phone (the one used to set up the mesh).
2. Select your network, then open the WiFi settings.
3. Edit the **WiFi name (SSID)** and/or **password** and save.
4. Reconnect your devices to the new name/password — every device drops off when the name or password changes; that's normal.

If you've forgotten the current details, see [What is my default WiFi username and password?](https://help.eyesurf.net/en/article/what-is-my-default-wifi-username-and-password-8g2c6s/)

## Changing it on your modem

_SmartRG 516/616/630_

1. Open a browser and visit [http://192.168.1.1/](http://192.168.1.1/)

2. When prompted, enter **admin** for the user and **kh3mfMAK** for the password. (If this does not work, check the username and password printed on the label at the bottom/back of the modem)

3. Click **Wireless**

4. Click **5 GHz** or **2.4 GHz** depending which network you are using

5. Click **Basics**

6. Change the **SSID** field to your desired network name

7. Click **Apply/Save** at the bottom


_Hitron CGNM-3550_

1. Open a browser and visit [http://192.168.0.1/](http://192.168.0.1/)

2. When prompted, enter **cusadmin** for the user and **password** for the password. (If this does not work, check the username and password printed on the label at the bottom/back of the modem)

3. From the top menu, click **Wireless**

4. From the submenu, click **Basic Settings**

5. Click **5 GHz** or **2.4 GHz** depending which network you are using

6. Click **Basics**

7. Change the **Network Name (SSID)** and/or the **Pass phrase**.

8. When completed, click **Save Changes** at the bottom

9. Click **Apply/Save** at the bottom

![](https://storage.crisp.chat/users/helpdesk/website/3416b40745ebea00/84040cf3-c36d-4fc5-9013-452253_1viub5j.png)


_Arris DG2470A_

1. Open a browser and visit [http://192.168.0.1](http://192.168.0.1)

2. For username enter **admin** and for password enter **password**. If that doesn't work, use **cusadmin** for the username and **password** for the password

- If the above credentials won't work, use the modem's "default pre-shared key" as the password (printed on the label), the username is either **admin** or **cusadmin.**

- There are also DG2470 modems that use the following login credentials, username: **cusadmin** password: (the serial number printed on the label)

3. On the top menu, choose **Wireless**

4. From the sub-menu, choose **Wireless 2.4 Ghz** (or **Wireless 5 Ghz** depending on what interface you are modifying).

5. To change the WiFi name, edit the **Wireless Network Name (SSID)** field. To change the WiFi password, edit the **Pre-Shared Key** field

![](https://storage.crisp.chat/users/helpdesk/website/fd2a329f5f780800/9a4b27ef-9d03-4227-83f2-78ccd6_1s4fvzu.png)


_Cisco DPC3848_

Change the WiFi Password

1.  Open a browser and visit [http://192.168.0.1/](http://192.168.0.1/)
2.  From the **Status** menu (the only menu available) choose **DOCSIS WAN**
3.  Leave the Username and Password empty and click **Log In**.
4.  From the **Wireless** menu, click **Wireless Security**
5.  Edit the **Pre-Shared Key** to a key of your choice, and click **Save Settings**

![](https://storage.crisp.chat/users/helpdesk/website/5d658f75f1a46c00/6f8489cd-6ec9-4e6b-a78a-1ad17e_1lxho5m.png)

Change the WiFi name

1.  Open a browser and visit [http://192.168.0.1/](http://192.168.0.1/)
2.  From the **Status** menu (the only menu available) choose **DOCSIS WAN**
3.  Leave the Username and Password empty and click **Log In**.
4.  From the **Wireless** menu, click **Radio Settings**
5.  In this section, you can edit the **Wireless Network Name (SSID)** and click **Save Settings** when completed (Note: there are two sections: one for **5 GHz** and one for **2.4 GHz**. Please ensure that you edit the section that pertains to the network you are connecting to)

Reminder that applies to every model: the 2.4 GHz and 5 GHz bands each have their own network name — update both, and reconnect your devices afterward.

## Having trouble after the change?

If devices won't reconnect or your WiFi is slow or spotty after the change, run our free diagnostics app — it scans your network and pinpoints the problem: https://getrt.co/sc/ZP5PY4. More on how it works: [Fix Slow Speeds & Spotty Wi-Fi (RouteThis Helps)](https://help.eyesurf.net/en/article/fix-slow-speeds-spotty-wi-fi-1ch22dk/).

## Contact us

Chat with us at eyesurf.net, email support@eyesurf.net, or call 1-855-804-7873 (Mon–Sat 9am–6pm Eastern, closed Sunday). If you're locked out entirely, call us — for many modems we can view or push WiFi settings remotely.