> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.eyesurf.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Fix Slow Speeds & Spotty Wi-Fi

**Try our self service diagnostics app, RouteThis Helps!**

Try our self-service app, [RouteThis Helps](http://getrt.co/eyesurf), to identify and fix wireless and intermittent connectivity issues.  

GET STARTED

1. Download the RouteThis Helps app [**here**](http://getrt.co/eyesurf)
2. Enter the code **FIBE**
3. Run a Network Scan
4. Follow the instructions to improve your network

![](https://storage.crisp.chat/users/helpdesk/website/2181e46a46e63000/b0a8769b-4c5c-410b-8cf2-bd8b7a_xsx6cc.png)

USE THE APP FOR

1. Slow speed issues
2. Video buffering
3. Low Wi-Fi signal coverage
4. Devices that drop off the network

If you still need help, feel free to [contact our support team](https://www.eyesurf.net/contact/) or call us at 855-804-7873.