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# Can I get more time to pay, or a payment plan?

Yes. If you can't pay your full balance right now, Eyesurf can set up a **payment arrangement** (sometimes called a "promise to pay") — you tell us when you'll pay, whether that's paying in full on a specific date or splitting it into a few payments, and our billing team sets it up. Partial payments are always accepted, too — pay any amount, any time, to bring your balance down. Call 1-855-804-7873 to set one up.

## How to set one up

1. Call **1-855-804-7873** — our automated assistant can help with payments and arrangements 24/7, or speak with a billing agent during business hours.
2. Decide what works for you: pay part of the balance right away and schedule the rest, or simply schedule the date(s) you'll pay — for example, "I'll pay in full on the 9th" or "can I pay on the 28th?" are exactly what arrangements are for.
3. Aim for payment date(s) on or before your next bill date so the balance doesn't stack up.

## Good to know

- **Partial payments are always accepted** — you never have to pay the full balance in one go.
- With an arrangement in place and the agreed dates kept, you're keeping your account in good standing and helping avoid suspension — see **"What happens if I miss a payment? (Late payments and suspended service)"**.
- If your account is already **suspended**, only a zero balance restores service — call us and we'll work out the fastest path to getting you back online.

## Questions?

Chat with us any time at https://www.eyesurf.net, email **billing@eyesurf.net**, or call **1-855-804-7873** (Mon–Sat 9 am–6 pm Eastern, closed Sunday; our automated assistant answers after hours).