> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.eyesurf.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# "Call not covered by tariff plan"

**Call not covered by tariff plan**

If you are receiving this message after dialling a number, it means you have attempted to call a destination outside of your home phone package's calling area.

If you believe this to be an error, please call us at 1-855-804-7873 or email us at support@eyesurf.net with the number you are attempting to dial so that we can investigate.