> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.eyesurf.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# An app page is not loading during setup

An app page is not loading during setup

[How do I know my Vilo is connected to the Internet?](https://help.eyesurf.net/en/article/how-do-i-know-my-vilo-is-connected-to-the-internet-x3fsca/) What is my default WiFi login? [I just received my Vilo. Now what?](https://help.eyesurf.net/en/article/i-just-received-my-vilo-now-what-15zctu5/) [While setting up my Vilo on iOS, the QR code won't scan](https://help.eyesurf.net/en/article/while-setting-up-my-vilo-on-ios-the-qr-code-wont-scan-1ndtngt/) [An app page is not loading during setup](https://help.eyesurf.net/en/article/an-app-page-is-not-loading-during-setup-1obi9nx/)

If a page is not loading after a long time, the app has most likely frozen. 

After a few minutes of waiting, please exit the app and re-enter it again. Make sure you close the app completely and re-open it.

If this does not work, uninstall the app and download it again.